The Government Service Hall Quality Monitoring System is an intelligent supervision platform designed for government service centers. By integrating with various counter hardware devices, the system automatically captures device operational status for real-time inspection and fault alerts — ensuring service facilities operate normally. Simultaneously, the system monitors the on-duty/off-duty status of service staff, automatically alerting on prolonged absences to improve service efficiency.
The platform integrates video AI analysis technology to intelligently monitor non-work-related phone usage during service hours, providing full-process service quality auditing. Through digital supervision, it standardizes counter service behavior, improves government service quality and citizen satisfaction, and supports building a "standardized, efficient, clean, and convenient" government service environment.
Integrates with ticket machines, rating devices, displays, document scanners, and more — auto-captures device status with real-time alerts to ensure service facility uptime.
Video AI recognition of staff on/off-duty status — auto-alerts on extended absences, effectively preventing empty counters and improving service efficiency.
Intelligent recognition of phone usage during work hours — records and alerts on non-work-related usage to maintain service discipline and counter image.
Full recording of counter service — supports playback and spot checks for service attitude, language standards, and process compliance to drive continuous improvement.
Auto-triggered alerts for extended absences, service timeouts, equipment failures — pushed to managers via SMS, APP, or dashboard.
Real-time display of counter attendance, equipment uptime, violation statistics, and service quality scores — providing data support for management decisions.
