The Macau "Smart Pickup" Smart File Cabinet is a 24/7 self-service file interaction terminal designed for government departments, public service institutions, and enterprises. It integrates IoT technology, biometrics, and cloud management platforms to enable secure storage and tracking of documents, certificates, receipts, and other physical items. The system supports citizens in self-collecting government approvals, certificate renewal materials, and service receipts, while also meeting corporate internal document transfer and cross-department exchange needs — effectively solving the "last mile" service challenge.
Built with industrial-grade hardware, the platform features high-precision face recognition, ID verification, QR code scanning, and RFID authentication — ensuring secure and controlled document access. Seamlessly integrated with government service platforms and OA systems, it enables full online traceability, real-time status updates, and auto-expiry reminders. Currently deployed across multiple Macau public administration buildings and community service centers, serving over 150,000 citizens with 80%+ efficiency improvement.
Full-time self-service access breaking traditional office hour limits — citizens can pick up or submit documents at designated locations anytime.
Integrates ID verification, face matching, SMS verification, and QR code scanning — ensuring accurate access control and preventing document mis-collection.
Each document has a unique identifier — system tracks storage time, retrieval status, operator, and timestamps for full traceability and audit.
Integrated with internal approval systems and e-government platforms — auto-generates pickup codes and pushes notifications upon approval completion.
Offers A4 file boxes, document boxes, large parcel boxes and more — on-demand combination for different storage needs.
Unified backend management — cabinet status monitoring, occupancy statistics, overdue alerts, operation logs, and report export.
