The government service hall digital solution opens administrative service centers to the public and enterprises with a brand-new face. Aligned with its service philosophy, vision, and overall planning, it leverages Internet+, IoT, and big data applications to integrate information resources — delivering a fresh service experience in environment, service quality, and efficiency. Citizens and businesses can easily complete their tasks while enjoying seamless micro-services enabled by technology.
Citizens can book online or take a ticket at the hall's kiosk. After ticketing, smart guidance systems direct them to the correct service counter.
Online Booking · Smart GuidanceComplete "one-form" smart form-filling at intelligent terminals — system auto-integrates information. "One-window" unified acceptance at the counter, with parallel collaborative approval across departments. After acceptance, dual-screen terminals enable confirmation and service rating.
One-Form · One-Window · Parallel ApprovalCitizens can track progress via web, mobile, or self-service terminals. Upon completion, choose: Counter collection; Self-service/24-hour pickup lockers; or Mail delivery. Integrated self-service terminals also support full self-service processing for select services.
Multi-Channel Collection · 24h Self-Service · Home DeliveryData fusion & sharing
Data analytics support
Smart queuing & guidance
24h self-service processing
Logistics management
Staff/visitor access
Real-time progress alerts
Interactive hall guidance
Quantified KPIs
Dynamic content publishing
Policy Q&A
Staff & resource scheduling
Staff attendance tracking
Public opinion collection
AI-powered online support
Equipment health tracking
As a core supporting device for smart government halls, smart lockers enable 24/7 self-service document and certificate pickup. After completing their service, citizens can choose to store certificates in smart lockers — retrieving them anytime with ID/pickup code, eliminating the "can't pick up during work hours, can't access after hours" problem.
Fuyang Smart Government Hall fully implements the "Internet+Government Services" concept, integrating big data aggregation, queue management, self-service terminals, and smart lockers — achieving a comprehensive upgrade of "one-window acceptance, integrated services." Citizens can book via the "Zhejiang Li" app, navigate via 3D guidance, complete "one-form" applications, and pick up documents from 24-hour smart lockers.
Results: Average wait time reduced from 35 to 8 minutes (-77%), citizen satisfaction reached 98.6%, and "one-visit completion" rate exceeded 95%. Fuyang's model has become a benchmark case for Zhejiang's digital reform, receiving over 100 study visits from across the country.
From environment to service, from efficiency to experience — a one-stop smart government solution driving digital transformation
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