The Roadside Rescue Dispatch System is designed for modern roadside assistance providers, integrating GPS positioning, AI-powered smart dispatching, and omni-channel access — delivering closed-loop management from driver SOS, service provider matching, rescue operations, to settlement and rating. The system handles peak daily rescue requests of 12,000+ orders, with average response time reduced to under 90 seconds — significantly improving rescue efficiency and customer satisfaction.
Built on a microservices architecture with high-availability distributed deployment, the platform supports multi-tenant, multi-region flexible scaling — providing a stable and efficient digital dispatch foundation for partners, transforming traditional rescue operations into data-driven smart services.
GPS/BeiDou dual-mode positioning — real-time location updates for rescue vehicles and stranded cars, dynamic route optimization, geofencing, and track playback for full dispatch visibility.
Millisecond-level dispatch recommendations based on distance, provider load, skill tags and more — auto-dispatching with manual override support, balancing efficiency and business rules.
APP, mini-program, 400 hotline, connected car SOS one-click access — unified workflow with intelligent IVR and online客服 collaboration for frictionless reporting.
Covering 10+ service types: towing, jump-start, tire change, fuel delivery, extrication — standardized workflows and e-signature for complex roadside emergencies.
Real-time monitoring of rescue status, heatmaps, KPI analysis — multi-dimensional operational reports for resource optimization.
Full operation logging, provider qualification review, rescue imaging evidence, and insurance integration — building a secure and trusted rescue system.
